Shipping policy

Thank you for shopping with us. To provide you with the best experience and ensure seamless delivery for our high-quality and oversized products, please review our comprehensive shipping policy below.

1. Order Processing & Daily Cut-Off Times

All orders are processed on business days (Monday through Friday, excluding national holidays).

  • Daily Cut-Off Time: Our daily shipping cut-off time is 11:00 AM Eastern Time. Orders completed and paid before this time will be processed and scheduled for dispatch on the same business day.
  • Orders placed after 11:00 AM Eastern Time, or during weekends and holidays, will be processed on the following business day.
  • Handling Time: Standard handling time ranges from 1 to 3 business days for regular parcels, and 3 to 5 business days for oversized/freight items.
  • Transit Time: Once dispatched, regular parcels typically take 2 to 5 business days to arrive, while oversized/freight shipments take 4 to 8 business days depending on your location.

2. Order Modifications, Cancellations & Interceptions

Because our fulfillment system is highly automated to ensure fast delivery, the window for changes is extremely limited.

  • Cancellation Window: Cancellation or address modification requests can only be guaranteed within 2 hours of order placement.
  • Processed/Shipped Orders: Once an order's status moves to "Processing" (shipping label generated) or "Completed" (shipped from warehouse), it CANNOT be directly cancelled or modified.
  • Carrier Intercept Fees: If a buyer requests an address change or cancellation after the order has been processed or dispatched, a mandatory Carrier Intercept & Administrative Fee ($30 to $50+ per shipment) will apply. For multi-box items, this fee is charged per individual package. Furthermore, successful package interception is subject to carrier availability and is NOT 100% guaranteed.

3. Shipping Restrictions (Non-Delivery Zones)

Please note that we only ship to the contiguous United States. We DO NOT ship to the following regions due to carrier limitations:

  • Alaska (AK) and Hawaii (HI).
  • US Territories: Puerto Rico (PR), Guam (GU), American Samoa (AS), Northern Mariana Islands (MP), and U.S. Virgin Islands (VI).
  • P.O. Boxes or Military Addresses: APO/FPO/DPO destinations (AA, AE, AP).

Any orders placed with these restricted addresses will be automatically cancelled and fully refunded.

4. Crucial Requirements for Oversized/Freight Items (LTL Shipping)

For heavy, bulk, or oversized furniture items shipped via freight/trucking (LTL), please carefully note the following strict requirements:

  • Valid Phone Number Required: A valid, reachable mobile or day phone number MUST be provided at checkout. The carrier will call you directly to schedule a specific delivery appointment before arrival.
  • Failed Delivery & Abandonment: If the carrier cannot reach you via phone within 3 business days of the shipment arriving at the local terminal, the item will be deemed undeliverable. The customer will be held solely responsible for all round-trip shipping fees and a 25% restocking fee incurred by the return.
  • Curbside Delivery Only: All freight shipments are strictly Curbside Delivery Only. Drivers are instructed to unload the item at the curb or edge of your driveway. They are not permitted to bring the items inside your home, up stairs, or assist with unboxing and assembly.

5. Incorrect Address & Undeliverable Packages

It is the buyer's responsibility to ensure the shipping address provided is 100% accurate and complete at checkout. If a package is returned to our warehouse due to an incorrect/incomplete address, or refusal of delivery, the customer will be responsible for the actual shipping costs, return carrier fees, and a 25% restocking fee.