Terms of service

Welcome to Solano Stone. These Terms of Service govern your use of the Solano Stone website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us permission to allow any minor dependents to use this website.

You may not use our products or website for any illegal or unauthorized purpose, including violating any applicable laws or regulations.

You must not transmit any worms, viruses, malicious code, or other destructive or harmful material.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your information may be transferred, stored, and processed through various systems and service providers necessary to operate our business and fulfill your orders.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or content without our prior written permission.

3. Accuracy of Information and Orders

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate and current. However, we do not warrant that all information will always be complete, accurate, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We also reserve the right to refuse or cancel any order if we determine that an error has occurred, including errors relating to pricing, product information, inventory, or shipping information.

For custom, made-to-order, or personalized products, orders are considered final after the applicable cancellation period stated in our Refund Policy.

For information regarding cancellations, returns, refunds, and eligible products, please see our Refund Policy.

4. Modifications to Products and Services

We reserve the right to modify, discontinue, or change any product, service, feature, or offering at any time without prior notice.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of any product or service, except where required by applicable law.

5. Products, Pricing, and Availability

Certain products may be available exclusively online through our website.

We have made reasonable efforts to display product colors, dimensions, materials, and details as accurately as possible. Actual colors and appearance may vary depending on your device, display settings, lighting, and other factors.

All prices are subject to change without notice.

We reserve the right to limit quantities, discontinue products, or restrict sales to particular customers, geographic regions, or jurisdictions where permitted by law.

Title to products and risk of loss may pass to the customer upon transfer of the product to the applicable carrier, except where otherwise required by applicable law.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.

You agree to promptly update your account information, including your email address, billing information, and payment details, so that we can complete your transactions and contact you when necessary.

We reserve the right to refuse or cancel orders that appear to be placed using fraudulent, unauthorized, or otherwise suspicious payment information.

7. Optional Tools and Third-Party Services

We may provide access to third-party tools or services over which we do not monitor or control.

You acknowledge and agree that such tools and services are provided on an “as is” and “as available” basis without warranties of any kind, to the extent permitted by applicable law.

Your use of any third-party tools or services is subject to the terms and conditions provided by the applicable third party.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Third-party websites are not controlled by Solano Stone, and we are not responsible for their content, policies, products, services, or practices.

Your use of third-party websites is at your own risk and is subject to the terms and policies of those websites.

9. Comments, Feedback, and Other Submissions

If you submit comments, reviews, suggestions, ideas, photographs, or other materials to us, you agree that we may use, reproduce, modify, publish, distribute, and display such materials for legitimate business purposes, subject to applicable law and our Privacy Policy.

You represent that you have the necessary rights to any materials you submit and that your submission does not violate the rights of any third party.

We reserve the right, but not the obligation, to monitor, edit, or remove content that we determine in our sole discretion violates these Terms or applicable law.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

When Shopify or other third-party service providers process information in connection with our store and services, their processing may also be governed by their respective privacy policies and terms.

For information about Shopify's handling of information in connection with its services, please refer to Shopify's Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or update orders affected by such errors, to the extent permitted by applicable law.

12. Prohibited Uses

You are prohibited from using our website or its content:

• For any unlawful purpose;

• To solicit others to perform or participate in unlawful acts;

• To violate any applicable laws or regulations;

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

• To harass, abuse, insult, harm, defame, or discriminate against others;

• To submit false or misleading information;

• To upload or transmit malicious code or harmful software;

• To collect or track personal information of others without authorization;

• To interfere with or circumvent the security features of our website or services; or

• For any other purpose that violates these Terms or applicable law.

We reserve the right to terminate your use of our website or services for violating these prohibited uses.

13. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from using our website or services will be accurate or reliable.

To the fullest extent permitted by applicable law, our website, services, and content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Nothing in these Terms is intended to exclude or limit any warranty or consumer protection right that cannot lawfully be excluded or limited.

14. Artificial Intelligence and Automated Access

Certain automated systems, technologies, or third-party services may access publicly available information on our website.

Any use of our website through automated systems, artificial intelligence systems, agents, crawlers, or similar technologies must comply with applicable laws and these Terms.

Nothing in these Terms grants any person or automated system ownership of Solano Stone's intellectual property or confidential information.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Solano Stone and its owners, officers, directors, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, services, or products.

This limitation applies to claims arising from contract, tort, negligence, strict liability, or any other legal theory, except to the extent such limitation is prohibited by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Solano Stone and its owners, officers, directors, employees, affiliates, agents, contractors, service providers, and licensors from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your violation of these Terms;

• Your violation of applicable laws or the rights of any third party; or

• Your misuse of our website, products, or services.

17. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed without affecting the validity and enforceability of the remaining provisions.

18. Termination

These Terms remain effective unless terminated by you or by us.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms or applicable law.

Any provisions that by their nature should survive termination shall remain in effect after termination, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or agreements expressly incorporated into these Terms, constitute the entire agreement between you and Solano Stone regarding your use of our website and services.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Waiver

No waiver of any provision of these Terms shall be considered a continuing waiver of that provision or any other provision.

A waiver is effective only if made in writing by Solano Stone or otherwise permitted by applicable law.

21. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent.

Solano Stone may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, corporate reorganization, or other business transaction, subject to applicable law.

22. Governing Law

These Terms of Service and any separate agreements under which we provide you services shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Solano Stone is headquartered, except to the extent otherwise required by applicable law.

You and Solano Stone consent to the jurisdiction and venue of the courts located in that jurisdiction, subject to any rights you may have under applicable consumer protection laws.

23. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website.

It is your responsibility to check this page periodically for changes.

Your continued use of our website following the posting of changes constitutes acceptance of those changes, to the extent permitted by applicable law.

24. Contact Information

Questions about these Terms should be sent to us at:

Solano Stone
Email: support@solanostone.com
Phone: 929-888-5496
New York, NY 11201
United States

25. Additional Terms

Certain products, services, promotions, or features may be subject to additional terms and conditions. Where additional terms apply, those terms will be made available to you before or during the applicable transaction.

If there is a conflict between these Terms and additional terms specifically applicable to a particular product or service, the specific additional terms will control to the extent of the conflict.